Sales and Customer Service Skills Training

Sales & Customer Experience

SKILL PATH

Attract. Engage. Convert. Retain.

Build the sales and customer experience skills that help teams win more business, strengthen relationships, and deliver exceptional experiences that drive loyalty and growth.

18 Courses

Self-paced online learning

5 Core Capability Areas

To drive sales performance and customer loyalty

Certificate of Completion

Share your achievement

"Your most unhappy customers are your greatest source of learning."

- Bill Gates
Co-founder of Microsoft

PERFECT FOR

Sales professionals, account managers, customer service teams, and leaders who want to grow revenue, build stronger relationships, and elevate the customer experience.

BUSINESS OUTCOMES

Helps teams win more business and close stronger deals
Improves customer satisfaction and retention
Builds a consultative selling and service culture
Strengthens internal alignment across the customer journey
Drives long-term revenue growth and loyalty

SALES & CUSTOMER EXPERIENCE CAPABILITY AREAS

Five core areas. One clear path to results.

Attract & Generate Demand

Find the right prospects and create a strong pipeline.

Sell & Close More Business

Engage buyers, handle objections, and close with confidence.

Deliver Exceptional Service

Build trust, solve problems, and exceed customer expectations.

Build Relationships & Retain Customers

Deepen relationships and grow long-term customer loyalty.

Develop Sales & Service Excellence

Strengthen personal effectiveness. and team performance.

YOUR SALES & CUSTOMER EXPERIENCE JOURNEY

Five stages. Each stage builds on the last.

1

ATTRACT & GENERATE DEMAND

Identify ideal customers, build your brand, and start the conversation.

2

SELL & CLOSE MORE BUSINESS

Engage prospects, overcome objections, and close deals that create value.

3

DELIVER EXCEPTIONAL SERVICE

Provide outstanding service that drives satisfaction and loyalty.

4

BUILD RELATIONSHIPS & RETAIN CUSTOMERS

Strengthen relationships and create advocates who bring repeat business.

5

DEVELOP SALES & SERVICE EXCELLENCE

Continuously improve your skills, mindset, and performance.

Each stage includes at least three courses from this Skill Path.

18 COURSES INCLUDED

Core training to strengthen every aspect of sales and customer experience.

#Code Cource Title

1C020 Call Center Training

2C029 Contact Center Training

3C024 Coaching Salespeople

4C036 Customer Service

01

Attract & Generate Demand

5C037 Customer Support

6C058 Handling a Difficult Customer

7C066 In Person Sales

8C068 Internet Marketing Fundamentals

02

Sell & Close More Business

9C079 Marketing Basics

10C087 Multi-Level Marketing

11C094 Overcoming Sales Objections

03

Deliver Exceptional Service

12C100 Proposal Writing

13C101 Prospecting and Lead Generation

14C107 Sales Fundamentals

15C114 Social Media Marketing

04

Build Relationships & Retain Customers

16C123 Telephone Etiquette

17C128 Top 10 Sales Secrets

18C129 Trade Show Staff Training

05

Develop Sales & Service Excellence

Apply what you've learned with a real-world customer growth initiative you can solve independently.

YOU WILL CREATE:

Customer & Market Analysis

Strategy & Value Proposition

Sales Plan & Pipeline

Customer Experience Improvement Plan

Metrics & Success Measures

Reflection & Next Steps

Capstone Projects That Set You Apart

Every Skill Path includes a Capstone Project-real-world application that helps you demonstrate your learning and make an impact.

YOU WILL CREATE:

Apply Your Skills

Tackle real workplace challenges.

Showcase Your Work

Build a project portfolio that stands out.

Earn Recognition

Receive a certificate upon successful completion.

Drive Results

Create value for your team and organization.

Stronger connections. Stronger results.

Equip your team with the sales and customer experience skills that win business and build lasting loyalty.

Enroll as an Individual

Choose a monthly or annual plan and start learning today.

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